This happens regularly, a question with an easily searchable, widely available answer arriving in your support inbox anyway, sometimes because the customer simply prefers asking a trusted source over searching independently.
Answering patiently anyway, without any hint of irritation about the question's basic nature, protects the relationship better than any subtle suggestion that they should have looked it up themselves regarding their iptv panel connection.
Some customers genuinely prefer this kind of direct, personal answer over searching, valuing the relationship and trust over the marginal extra effort it takes you to respond, a preference worth respecting rather than resenting.
This pattern, repeated often enough across many similar basic questions, might also reveal something about your own documentation, suggesting that a clearer, more discoverable FAQ might reduce how frequently this exact scenario occurs going forward.
For an iptv reseller panel business, patient, genuine responses to even easily searchable questions reinforce the personal trust that distinguishes you from a purely impersonal, self-service alternative.