This question reveals a reasonable, if somewhat cynical, assumption that discounted customers might receive lower priority support compared to those paying full price for an iptv panel subscription.
If your policy genuinely treats all customers equally regardless of pricing tier or discount status, stating this clearly and directly addresses the underlying concern, reassuring the customer that a discount doesn't translate into second-class treatment within your support process.
If there genuinely is some prioritization based on tier, perhaps premium customers receive faster guaranteed response times, being honest about this distinction, rather than implying equal treatment that doesn't actually exist, protects credibility better than a reassurance that wouldn't hold up under scrutiny.
This question also offers insight into how customers perceive value tiers generally, sometimes revealing that discount-seeking customers specifically worry about being deprioritized, a concern worth addressing proactively in your communication rather than just waiting to be asked.
For an iptv reseller uk business, whichever your actual policy is, communicating it honestly protects trust better than vague reassurance either way.